What Information We Collect
We collect personal information you voluntarily provide when you contact us, make a reservation, submit a form, or interact with our website. This may include your name, email address, phone number, billing information, reservation details, stay preferences, and any messages or inquiries you send us.
We may also collect limited technical information automatically when you visit our website, such as your IP address, device type, browser type, pages visited, and general website usage data. This information helps us understand how visitors use our website and improve the guest experience.
How We Use Your Information
We use your information to manage reservations, respond to inquiries, provide guest services, communicate important updates related to your stay, process requests, and improve our website, services, and guest experience.
We may also use aggregated or non-identifiable information for analytics, website performance improvements, and general business purposes
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance your browsing experience.
Cookies may help us remember certain preferences, analyze traffic, and improve website performance. You may adjust your browser settings to limit or block cookies, though some features of the website may not function properly if cookies are disabled.
Use of Phone Numbers & Messaging
If you provide your mobile phone number, you consent to receive text messages from Palm Desert Suites related to your inquiry, reservation, guest services, or customer care.
These messages may include booking assistance, arrival information, check-in details, property updates, guest support, responses to questions, or other communications related to your stay.
No Sale or Sharing of Mobile Data
Palm Desert Suites does not sell, rent, share, or disclose your mobile phone number or SMS opt-in information to third parties or affiliates for marketing or promotional purposes.
Your mobile information is used only for service-related communication connected to your inquiry, reservation, or guest experience.
Opt-Out & Message Disclosures
You may opt out of receiving text messages at any time by replying STOP.
For help, reply HELP.Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.
When We Share Information
We may share limited personal information with trusted service providers who help us operate our website, booking systems, payment processing, guest communication tools, property management systems, customer service platforms, and other business operations.
These providers are only permitted to use your information as needed to perform services on our behalf.
We may also disclose information if required by law, to protect our legal rights, to prevent fraud or security issues, or in connection with a business transaction such as a merger, sale, or transfer of assets.
Palm Desert Suites does not sell personal information to third parties.
How We Protect Your Information
We use reasonable technical, administrative, and organizational safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or misuse.
While we take data protection seriously, no online transmission, website, or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as reasonably necessary to fulfill reservation, guest service, communication, legal, accounting, or business purposes.
When information is no longer needed, we may securely delete, anonymize, or retain it as required by applicable law.
Your Privacy Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information.
California residents may have additional privacy rights under applicable California privacy laws.
To submit a privacy request, please contact us at:reservations@palmdesertsuites.com
We may need to verify your identity before processing certain privacy requests.
Policy Updates & Contact Information
Palm Desert Suites may update this Privacy Policy from time to time. Any updates will be reflected by a revised “Last Updated” date at the top of this page.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Palm Desert Suites
Email:reservations@palmdesertsuites.com
Phone: 442-347-9992
Address: 74380 El Camino, Palm Desert, California 92260